Process Mapping and Workflow Design

Overview

You cannot improve a process you haven't mapped. BradTech facilitates process mapping sessions that surface how work actually gets done — then identifies where clarity, automation, or documentation is needed.

What Is Included

• Discovery sessions to understand current workflows
• Visual process maps (flowcharts, swimlane diagrams)
• Identification of bottlenecks, gaps, and redundancies
• Redesigned workflow recommendations
• Documentation of the agreed process for implementation
• Handoff to automation or SOP development as needed

Our Approach

• We map what is, before designing what should be
• Process maps are built collaboratively — the people doing the work know it best
• Every process has a clear owner, clear inputs, and clear outputs
• Complexity is reduced wherever possible — simple systems are more reliable

Common Processes We Map

• Lead intake and follow-up
• Client onboarding
• Service delivery workflows
• Internal communication and approval flows
• Reporting and review cycles
• Offboarding and renewal processes

Deliverables

• Visual workflow diagram (shareable and editable)
• Written process description
• List of identified improvement opportunities
• Recommendations for automation or documentation